Refund policy
Return Policy
At GIRO we work to guarantee customer satisfaction. We accept returns within the legal timeframe and under clear conditions.
Timeframe
You have 14 calendar days from receipt of your order to request a return, whether due to a defective product or change of mind.
Conditions
Product unused and in perfect condition. Keep original labels and packaging. Include proof of purchase.
How to request a return
Email us at atencionalcliente@giro-shop.com with your order number and the reason. Once your request is approved, we will send you the return instructions.
Return shipping cost
- Defective product or our error: the return is free and we organise the pickup.
- Change of mind (withdrawal): the return shipping cost is paid by the customer: €10 from mainland Spain and €40 from the Balearic Islands, Canary Islands and international (France, Germany, Portugal, Italy).
You can choose to have us organise the pickup (cost deducted from your refund) or ship it yourself to our return address.
Return address
BCL Group SL — C/ Illes Medes, 3 Nave 1 — 08192 Sant Quirze del Vallès, Barcelona, Spain.
Exchanges
If you wish to swap your model, contact us at atencionalcliente@giro-shop.com and we will help you process it.
Refunds
Once the product has been received and verified, we will issue the refund through the same payment method within a maximum of 10 business days. The final credit may depend on your bank.
Additional conditions
We accept returns from Spain, France, Germany, Portugal and Italy. We do not apply restocking fees or additional handling charges.
